mikeallisonJS
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24/7 Client Support Tool

WebMD's self-service support portal for healthcare clients.

24/7 Client Support Tool screenshot

The flagship customer-facing product at WebMD's healthcare-transaction business — a 24/7 self-service portal where clients could open support requests, search claim and remittance error codes, retrieve electronic remittance advice (ERA), manage account options, and browse FAQs and documents. Built in ASP.NET / C# on SQL Server. Mike led the development effort that scaled it from 5,000 to 50,000 users.

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